Patient and Family Engagement - FREE No CME Option-Patient and Family Engagement

Video Transcription

Video Summary

The webinar focuses on Domain 5 of the Patient Safety Structural Measure, emphasizing Patient and Family Engagement as critical to enhancing healthcare safety and quality. Kathy Collins, a Clinical Improvement Consultant and registered nurse, highlights that involving patients, families, and caregivers as partners supports transparent communication, shared decision-making, and safety improvement. Key elements of this domain include establishing diverse Patient and Family Advisory Councils (PFACs) reflective of the community, providing patients access to their medical records with appropriate support, incorporating patient safety feedback into quality initiatives, and supporting family presence during care activities such as bedside rounding and discharge planning. The session included interactive polls demonstrating varied readiness among hospitals in implementing these measures. Examples were shared, like the importance of understanding caregiver situations during discharge planning and challenges around equitable PFAC representation. Attendees were encouraged to conduct self-assessments, identify gaps, and prioritize improvement goals incrementally to comply fully with the domain standards by 2026 reporting deadlines. The webinar concluded with resources, upcoming educational events, and an invitation for ongoing collaboration to build a culture of safety through meaningful patient and family engagement, ultimately aiming to improve outcomes and reduce adverse events in healthcare settings.

Keywords

Patient Safety

Family Engagement

Healthcare Quality

Patient and Family Advisory Councils

Transparent Communication

Shared Decision-Making

Discharge Planning

Quality Improvement

Safety Culture